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Reviews

***** Primo Medical Supplies is rated 5.0 out of 5 stars, based on 93 reviews!

  • *****

    I bought my medical bath chair and shower chair with wheels at primo's.

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    I am a regular customer at primo medical. I but my ostomy supplies here made by convatec and hollister.

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    We have been to a lot of medical supply stores in the San Antonio area as we have elderly parents at our place. Primo medical supplies is a one the best medical supply place I have been to so far. The gentleman upfront was so informative. We have bought an Invacare Full Electric Low hospital bed and a golden technologies zero gravity lift chair. We wanted to see the hospital bed before we have purchased one but none of the medical equipment supply places had one on display, but primo medical has the bed in display and the functions were demonstrated as well. The bed had a 5 year warranty on it and we got a low electric bed because my mom was only 5'1" and this would have low clearance to the ground and that would make it easier for my mom to get out of the bed. We have upgraded to a therapeutic egg crate mattress as we felt that was more comfortable than a regular innerspring mattress. This mattress also has a 5 year warranty on it. We also got the half rails for the bed as well. We bought the daydreamer lift chair which is a zero gravity chair. My dad is a COPD patient and this lift chair has an adjustable pillow on it which was really a cool thing in my aspect.

    They have a lot more other medical equipment and supplies as well such as knee braces, wheelchairs, cpap supplies, ostomy supplies and so on. It would take up a few more pages if I am adding there products here so I will stop by here. We shall definitely come back to this medical supply store for our family's future medical needs. We would definitely recommend this medical equipment store.

  • *****

    Bought some suction grab bars and rented a hospital bed. This is a good medical supply company. I would recommend this place for medical equipment rental.

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    This is the best medical equipment supply store in san antonio. They have almost everything and can also get the products you need very promptly. Thank you guys! I highly recommend this medical supply company.

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    Rented a Medical hospital bed for my mom and they brought it in right away. Thank you guys!

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    My father suffered a severe stroke we decided to try primo due to the # of excellent rating from previous customers and we were impressed on how Very curteous very helpful very good prices, honest, they didn't push us to buy more than we needed and when we returned what we had purchase because it wasn't what needed they took it back and offered to help us choose something they was useful for the needs of my father and we are going back to buy the medical supplies father need.
    Thank you primo for making it easy

  • *****

    I buy my ostomy supplies here regularly at this place.

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    There are a lot of medical device companies in san antonio but we choose to give my business to this dme provider as our friends used them before and they liked this medical equipment supplier a lot and have recommended it to us as well when we were in need of one. This medical equipment store carries products from mckesson, medline , pedifix, FLA orthopedic products, JOBST compression stockings and so on. We needed a few medical supplies so we walked into this medical supply store to get a raised toilet seat with arms, bath and shower chair with padded seat and also have rented a full electric medical bed with hospital bed mattress and bed rails. They have these products in display as well so you can get a feel of these products before you buy it or rent them. We also got some miscellaneous wound care supplies such as the bandage dressing, wound care cleaning products such as gauze, medical tape, wound dressing supplies. We have also got the hammer toe products from pedifix, they also have a vast product line of foot care products as well in display. We were also interested in bathroom rails, wheelchair cushions and some safety products but we had spent a lot than we have anticipated for, so we would make a trip back in the next few days to get more medical products from them. They were very friendly and have given us a lot of insight on the medical products we needed. We would definitely use this dme company in the future again as well. The only reason why we did this review because our friends who recommended us this place said that they initially had a bad time with a medical supply company before so we thought it would be helpful for others who are in need of medical supply products for there family. Thank you Primo Medical!

  • *****

    We bought a hospital bed at this store. It is very good and mom likes it.

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    Friendly and knowledgeable. Hopefully, we won't need future medical supplies but in case we do, this will be our first stop.

  • *****

    Came in yesterday looking for special ted stockings for my mom, the man in the front was extremely helpful, quick service and exactly what we needed for her, thank you!

  • *****

    Great place. Extremely informative staff. Would come back for any other medical supply needs

  • *****

    Great peeps!!! We traveled to San Antonio so my wife could have a surgery with a specific physician. I called Primo to get a lift chair delivered to the house we were renting. They were great at communicating with us on delivery, the pricing was very fair. When we were ready to head home I called to schedule pick up, again great communication. We were released to come home early & Primo (happily) worked with the property owners for pick up

  • *****

    This place is just so wonderful... They have all the medical supplies/equipments and it was great customer service... Steve have taken good care of my need... will make sure many people go in there... they are so good

  • *****

    Great pricing on the incontinence supplies. Thank you primo!

  • *****

    I am a regular at primo for buying ostomy supplies for my husband. We buy the hollister 8631 and they always have them in stock. A good place to buy ostomy supplies if you don't have insurance or have high deductible .

  • *****

    I bought a used cpap machine from this medical supply store as my old cpap machine gave up on me at a very affordable price.They also carry vast number of cpap products in stock.

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    This is our medical supply store in san antonio for our parents. We get their monthly incontinence supplies from this store as there insurance doesn't pay for them, We are set up for a monthly delivery for the adult briefs, adult underwear, heavy duty underpads, adult wash cloth and wipes. We also get the aloe vesta skin barrier cream for the skin as well. There customer service and deliveries are on time. We also bought a lift chair, wheelchair and a handicap ramp from them as well. We are happy with the service and would definitely recommend this company to anyone who needs a medical equipment supply company in san antonio.

  • *****

    Bought Jobst compression stocking which absorbs more sweat from the feet. While is qualitatively a lot better than the regular compression stocking. Also bought a jobst stocking donner which is assists in putting on the stocking along with a washing liquid called Jobst Jolastic Washing Solution for cleaning it.

  • *****

    I bought my amara view full face mask by philips resporonics at this store. My pet chewed away the mask. I was in desperate need for one and primo had the kind I was needing. Thank you primo!

  • *****

    I buy my cpap supplies at this cpap supply store in san antonio. They have a wide range of cpap supplies at the store.I get my cpap hose, cpap filters, resmed full face mask, chin strap and my water chamber here.

  • *****

    They have good hospital beds. I have rented one. The service was good. Handy medical supply store for medical needs.

  • *****

    I buy adult diapers for my wife here. It was hard for me to find a 2x size at walmart and HEB but Primo medical supplies carries them in stock and a good absorbency. I also the buy the chux pads and wipes at this store. I would definitely recommend this store.

  • *****

    We bought a threshold ramp and the portable wheelchair ramp at this place. They had all kinds of gadgets and accessories at this medical supply place. My parents stay together and it would be hard for my mom to take my dad into the house without any ramps. We had 5" rise so we bought a 5 inch threshold ramp. We also needed a portable ramp to put the wheelchair in and out. Thank you primo as you had all the medical equipments and supplies we needed in stock. You saved our day as the other medical supplies stores told us they had to order the medical ramps. This durable equipment company also carried a lot of crafty accessories and medical supplies. We would be definitely looking to get the lift chair and the power scooter in the near future. You are the best!!!!

  • *****

    We needed a few medical equipments to rent when my dad was taken out from hospice care right away. Primo Medical supplies has delivered all the equipments which we needed right away. We have rented a low full electric hospital bed with assist rails, tub transfer bench, lift chair, bed side commode, home oxygen concentrator and wheelchair. Thank you primo for the speedy service. They have wound care products and cpap supplies as well. Good job primo and would definitely recommend you all to family and friends. You are the best medical supply store in san antonio.

  • *****

    I buy my cpap supplies at primo medical due to high deductible through my insurance.

  • *****

    Bought a raised toilet seat here along with shower bench for my mom who was visiting us. Decent medical supply store!

  • *****

    My wife injured her leg and she wasn't able to walk and we needed a wheelchair with an elevated leg rest so she can keep her leg elevated. So we have rented a wheelchair from this medical equipment place for a few days. When the doctor said she can start walking little by little then we approached this medical supply company again and they had couple of alternatives which is a knee walker and iwalk 2.0 (similar to the crutch). So we have rented knee walker for a few days and also bought an iwalk as my wife had to climb the stairs. The knee walker was good when she had to walk long distances. The iwalk 2.0 crutch was very helpful with stairs. Finally after few months when she was getting better and the doc suggested a walking boot and this place also had the walking boots which is also known as a cam walker. The price quoted at the doc's office was much more higher than they had. This is a one stop shop for medical equipment rental and purchases. I would definitely recommend primo medical supplies to everyone.

  • *****

    I bought a nice hurrycane at primo medical supplies.

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    I bought a resmed mirage quattro cpap mask which is good.

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    I rented a hybrid wheelchair from primo medical supplies which can be used as a standard wheelchair and a transport chair, which is great. I bought the chair after my rental ended.

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    Portable Oxygen concentrators are hard to find in san antonio. I came across this medical equipment rental place last year when i had a family emergency. I had to rent a portable oxygen concentrator as my oxygen saturation levels are not good at higher altitudes. I constantly monitor it using a finger pulse oximeter which is very handy. Anyways, i had rented the portable oxygen concentrator from this medical supply store a few times now. It is very easy to use and light weight. I had rented the Inogen G2, Inogen G3 , simply go by respironics and oxilife independence portable concentrators for my trips. I liked the Inogen G3 as it is easy to carry around. The Oxilife independence and simply go concentrators do continuos flow and pluse flow. Initially , i needed one with continuous flow rate so i had to rent those but now all i need is a pulse flow. I had a hard time initially when i had to research on the portable oxygen concentrators. So, i am also posting the pictures that i have, so that way it would be helpful for familys and users who are new to oxygen. One last thing they also had airsep focus concentrator it was very compact but can only do 2 liters pulse i.e was not suitable to me. Hope my review helps the familys and users of the oxygen machines.

  • *****

    Nepro therapeutic nutritional formula is something i get from this meidcal supply store. This medical supplies is near me. I always go here. I hate going to the stores at the medical center as they are rude.

  • *****

    As a cpap user for the last 15 years, i need to constantly use my cpap machine everyday which keeps me active and motivated everyday. My daughters pet got to my mask and it was ripped apart. I was looking around to find a medical supply store in san antonio who would carry cpap supplies over the weekend. Made a few calls and wasn't able to find a cpap store which was open on saturdays in san antonio. Finally my daughter came across this cpap equipment supplier on yelp. They have a good selection of full face cpap masks by resmed , philips respironics and fisher paykel. I used a simplus full face mask by f&p but after looking at a few masks they had i wanted to try the resmed full face mask quattro fx. I also bought some cpap wipes and cpap filters for my machine. Primo was a lifesaver as they are the only cpap supplier that carry the cpap masks and supplies in stock and are open on saturdays. Thank you for saving my weekend primo !!

  • *****

    I have been a consistent customer of wound care supplies at primo. I buy the microcyn and opticell ag plus silver dressing at this place. They have very good pricing compared to the other medical supplies in san antonio. I am a free lancer and i recommend most of my patients to this medical equipment place as they have most products with good pricing as well. If they don't have anything in stock they can get them in a day or two.

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    I have bought a portable oxygen concentrator from primo medical supplies. It is very good. Now i don't have to worry about refilling the bulky oxygen tanks. Thank you primo !

  • *****

    Primo medical supplies is a crafty medical supply store. I say this because of the products they carry. I was referred by oakdell pharmacy to primo medical supplies inregards to the ostomy supplies. Oakdell told me that primo has a larger collection of ostomy supplies than they do in stock, which was true. I have been using them for an year now. I wish primo medical supplies was near to my house.

  • *****

    We needed a bilirubin light as my newborn had mild jaundice. Primo rented the bililight for $25/day which was a lot cheaper than other medical supply companies. They had it ready for me and have given us all the instructions required. It was very simple to use.

  • *****

    I have rented a Lift chair from Primo Medical Supplies and it was great!!

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    Primo carries a wide range of ostomy supplies and i wasn't able to find them at any other store.They have a very decent pricing as well.

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    I buy jevity 1.5cal from primo for my daughter.

  • *****

    I have bought a new invacare low electric hospital bed with assist rails on it. We also bought the low air loss mattress which heals decubitus and ulcers on the back of the body.My grandfather loves his new bed as he can get up from the bed without anyone's assistance. The assist rails are better than the basic half rails because you can set it in 3 different positions which is a convenience. The bed has a 5 year warranty and the quality of the bed is top-notch. We needed it right away and primo medical had these in stock and delivered it the same day we ordered. The delivery driver was nice and gave us the demonstration and had answered all the questions we had. It's a great place and would recommend you all to anyone who needs a medical supplies right away. I almost forgot about the add on tray we bought, the bedside table was good as well. Thank you for taking care of us right away!

  • *****

    I have bought a new invacare low electric hospital bed with assist rails on it. We also bought the low air loss mattress which heals decubitus and ulcers on the back of the body.My grandfather loves his new bed as he can get up from the bed without anyone's assistance. The assist rails are better than the basic half rails because you can set it in 3 different positions which is a convenience. The bed has a 5 year warranty and the quality of the bed is top-notch. We needed it right away and primo medical had these in stock and delivered it the same day we ordered. The delivery driver was nice and gave us the demonstration and had answered all the questions we had. It's a great place and would recommend you all to anyone who needs a medical supplies right away.
    I almost forgot about the add on tray we bought, the bedside table was good as well. Thank you taking care of us right away!

  • *****

    I bought a hybrid wheelchair and i like it!

  • *****

    I buy my provent for sleep apnea at primo. They always have them in stock. Provide good service all the time.

  • *****

    I have ordered a portable oxygen concentrator online but they haven't delivered it on the day we were suppose to get it. So i was badly looking for a portable concentrator in san antonio and primo had a few in stock. I am never going to trust the online vendors again.

  • *****

    I had to find a medical store in san antonio for my mom's incontinence supplies as they were not covered her medicare. I live out of time, so i had to find someone who delivers them home on a recurring basis. Finally the search came to an end with Primo Medical Supplies. I definitely would recommend Primo Medical Supplies to anyone who needs a medical supplier in san antonio.

  • *****

    Hassle free shopping experience at primo medical supplies. Will definitely recommend my friends and family to this place.

  • *****

    We needed a portable wheelchair. The sales person showed us couple of wheelchairs and gave useful suggestions. Customer service was great. Got a good deal.

  • *****

    I bought a new cpap machine from Primo Medical Supplies. They had a wide range of cpap machines to choose from. The good thing about this medical supply store is that they offer senior and veterans discount. They also had various full face mask, nasal mask and nasal pillows.I choose the full face mask as i tend to open my mouth while sleeping. I will be coming back from my quarterly supplies primo!!

  • *****

    Primo Medical Supplies carries a lot of crafty medical equipment's and supplies. We have rented a full electric hospital bed and electric lift chair recliner when my dad underwent the hip surgery. They have delivered the equipment's the same day which is very nice.

  • *****

    I bought Nepro the nutritional drink for mom who is undergoing dialysis. I had to make several calls to find out who carried this in the store. Finally, i came across Primo who carried it in store.

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    Primo has a wide variety of cpap masks and good pricing as well.

  • *****

    I went in for gloves and something to bandage my toe. Steven has wonderful customer service. He helped me with things that I didn't even think he would carry. If he doesn't have it he will order it. I'm so pleased with him that I'm going back today.

  • *****

    This place has Extra large pull ups for a good pricing as my moms medicare wouldn't pay for the incontinence supplies.We also bought the disposable underpads (chux pads) as well. We have set up a recurring delivery for supplies and we are all set.Go Primo!!

  • *****

    Very helpful and alot to chose from and with advice that helped me to chose what I wanted.

  • *****

    I was expecting much bigger storefront when i actually walked in, looks can ve deceiving . They had couple of warehouses in the same building and had wide range of rollators and lift chairs in stock. I bought a lightweight rollator from medline which was great for my dad. They had golden lift chairs as well. I bought the lift chair with an adjustable pillow on it which is quite helpful for COPD patients. My dad loves his new recliner lift chair ( maxi comforter series the day dreamer pillow with the handmade leather) on it. I would finally say don't judge the store by its looks, ask them what you need . The customer service was great as well. I would say this is a good medical supply store in san antonio with lot of other medical equipments and supplies.

  • *****

    I love my new Resmed airsense APAP machine.I bought a swift Fx nasal pillow mask as well along with additonal cpap filters and cpap wipes.Best price in town!

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    They have the nephrostomy bags in the store along with the wound care supplies.It's a one stop store for medical supplies.

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    My husband loves his new Inogen G3 Portable Oxygen Concentrator. We used to think a lot before we have to make a trip with oxygen cylinders, now we don't have to worry about the oxygen. We bought an extra battery along with an external charger.I would definitely recommend primo medical.

  • *****

    Great Pricing on Portable Oxygen Concentrators at Primo Medical Supplies. We have shopped in town before we made this purchase. They had Inogen G3, Simply go by respironics and oxilife independence. We went with the oxilife independence as it has 5 year warranty on it.This unit does pulse and continuous flow. We will definitely go back to primo medical in san antonio again.

  • *****

    I had a hard time finding the nutritional supplement Nepro in San Antonio. Finally, i have found it at Primo Medical Supplies in stock.

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    I love my new transcend cpap machine. It's easy to carry around and is FAA approved. I bought the transcend APAP, which regulates the pressure automatically. I also love my new resmed nasal pillows, Swift FX as i am a side sleeper.

  • *****

    This medical supply store had everything with a small store front.
    I was looking for ostomy supplies and i was told oakdell would have
    everything. When i went there they didn't have what i needed
    i.e hollister ostomy supplies and convatec eakin rings.
    Then oakdell pharmacy has referred me to this place stating
    that they would have a lot more of these ostomy supplies.
    I didn't want to make a trip, so i called them up and they
    had everything i needed.They also gave me a free coupon for
    ostomy secrets.Thank You PRIMO and Oakdell for reffering!!

  • *****

    This is a nice small medical supply store in san antonio. We were skeptical looking at the store because they had a small store front, but they had couple of different warehouses in the same building with a lot of different medical equipments available. We have seen a lot of different lift chairs with different features and have bought the golden lift chair in the maxi comforter series. My dad really liked it. They had invacare and drive medical beds which have a five year warranty. We liked the invacare bed and got it due to its look on the headboard and footboard. We also looked at different hospital bed mattresses available. Don't judge this store by its store front;). Thank you primo for taking care of us. We will definetly recommend you to our friends and family!

  • *****

    Great service. Traveling from out of town and called to inquire about our specific need. They had the items and pulled from inventory so items were ready upon arrival.

  • *****

    I first happened upon Primo Medical Supplies some time last year, and I am thankful I did. Steve"s customer service is outstanding. His hours are better than most. Furthermore, his prices are as good as or better than those anywhere else in San Antonio. Thanks Steve. Joanne R.

  • *****

    Even though they didn't have everything I was looking for I saw that the owner was very helpful and the price is reasonable this is where I'm going to buy my surgical gowns

  • *****

    Very nice! Held a splint for my daughter. Highly recommended!

  • *****

    I was looking for a cpap machine for my uncle for a reasonable price in San Antonio through a medical supply store. He had no insurance, so i was shopping around to get the pricing on the machines. At last I have come across primo medical supplies. Steve at primo was very helpful and knowledgeable in regards to the cpap machines and cpap supplies. He helped us to pick the right machine. We are so thankful that we found this place locally. Primo is open over the weekends as well, which is unusal for the DME stores in San Antonio. We would definitely come back to this place for our medical needs. Thank you Steve for being patient with us.

  • *****

    This place is great! The staff is helpful and the prices are reasonable.

    My dad needed bandages, and the man working helped him by showing him exactly what he had, and made it easy for him to make the best decision possible!

  • *****

    Constance S.
    Primo made shopping for medical equipment fast, affordable, and easy. I love my new Knee Walker....thanks Steve!

  • *****

    I needed a lift chair as I am home recovering from a tibia fracture surgery. I needed one for about a month or so. Primo fit my needs perfectly and I enjoyed everything about their service. I first want to say that this company was the only provider to ask the basic question of what is my height/weight, so they could source the right chair. The seem to have a large enough inventory to quickly get the right sized chair, rather than just send whatever was in supply. I secondly was very pleased that they delivered the chair the same day I called in the order. Finally, the delivery team delivered the team at EXACTLY the time estimated (within 5 minutes). The delivery team was very friendly and spent the time to place the chair where desired and train me on its use. I HIGHLY recommend this company.

  • *****

    Very nice, held a splint for my daughter. Highly recommended! Seems to have a lot of different items in stock. Really easy to purchase and very accommodating.

  • *****

    Primo has a great supply of all medical supplies for all of your healthcare needs from wound care to durable medical equipment. Their location is convenient and their prices are reasonable and is typically less than many of the medical supply places in the medical center area. They are open 6 days (m-sat) of the week. The staff is helpful and willingly assists with any questions on all products.

  • *****

    Even though they didn't have everything I was looking for I saw that the owner was very helpful and the price is reasonable this is where I'm going to buy my surgical gowns
    -Denise Walker

  • *****

    A friendly and reasonable medical supply place close to my house. Whenever I go there the person at the desk is very helpful for all my CPAP needs. I would strongly encourage anyone that wants any type of medical supply to go here.

  • *****

    Steve is wonderful. He stayed open late on New Years Eve for us. My husband forgot his CPAP machine!

  • *****

    My dad arrived at my house without his CPAP machine. Steve was so helpful and made the whole experience of renting one completely painless. We will definitely come here should any medical supply needs arise in the future. Could not have been easier. Thanks so much again, Steve - you were truly our Santa Clause this year!

  • *****

    Great pricing and service.

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    I am happy to find place. They have very good pricing on most of the products. I bought Ensure and Ensure Plus for my grandma at this place looking at the conexion paper ad.This was the lowest price i have ever paid for these products.Will see them soon!!

  • *****

    Good service and aggressive pricing on the medical products.Thanks for helping us out, Primo Medical Supplies.

  • *****

    Most of the Medical Supply places we have been too always wanted to fill in the pockets with wealth all the time. I was expecting the same thing up here when i was visiting this place, but i was wrong. We were provided the pro's and con's for the medical supplies we needed. This place has a wide variety of Bed Rails for Home Care Beds. We had a lot of options to choose from, which was great usually doesn't happen alot. We bought some Reusable Underpads as well at a good price. This place also does the price match on certain products and we were able to buy some XXL adult diapers.Overall, Steve spared us alot of time for showing us all the different products they had, which would have aid us. Thanks a lot Steve, keep up the good work and we would see you again!!

  • *****

    Steve was helpful with the supplies and introduction of his business. I bought the hair rinser tray and I highly recommend it.

  • *****

    FANTASTIC Place! 5-Star Service from Steve, quality products, and reasonable prices. THE BEST place for CPAP and diabetes supplies.

  • *****

    I must give special thanks to Steve at Primo MS on Grissom. He is a complete professional. I will never buy CPAP or diabetes care products anywhere else. You shouldn't either

  • *****

    I am happy to find place. They have very good pricing on most of the products. I bought Ensure and Ensure Plus for my grandma at this place looking at the conexion paper ad.This was the lowest price i have ever paid for these products.Will see them soon!!

  • *****

    Thank goodness for Steve!! My husband and I arrived in San Antonio last Thursday, February 26th. He realized around 5:00 that he had forgotten a critical piece of his CPAP machine. In a panic, we started calling around and found your office. We were thrilled to find out you were open until 6:00, so we hit the road. Unfortunately, it took us longer than we thought to get there, so we called and asked Steve if he could wait for us. We arrived right at 6:00 and he was still there. Steve really saved the day for us! We will now be buying all of our medical supplies online from your company because of his superior customer service. Please pass along our appreciation to him!

  • *****

    I used to pay a lot for my Cpap Supplies and accessories, but they have a great pricing on these products.They also offer discounts for Veteran's and Seniors. Great and exceptional Service. Would definitely come back to this place.I bought a device called So clean 2 for cleaning my cpap unit and accessories, i am very happy with it.I don't need to spend my time cleaning the mask and the tubing, the machine does it automatically with a set timer.I am loving it !!!

  • *****

    I love this company for their service and pricing.I have called a few companies for renting a phototheraphy light / Bilirubin Light / Wallaby for my son and the pricing was hilarious. They were telling me that i had to pay 50$/day to 85$/day which was very expensive. I reached a few more companies and i have finally found Primo Medical Supplies. They rent this unit only for 35$/day which is very economical after going through the other medical supply companies.I also bought some supplies for my Medela Breast Pump here.They have a very good pricing comparing with the other companies.I added this company into my speed dial for my future medical needs.They also offer 5% discounts for Seniors , Students, Veterans and for Cash transactions.I am very happy to find this Medical Supply in town.

  • *****

    Great and very good pricing and service.Very satisfied with the pricing on the products after a long time.I bought Cpap supplies for a very good price.They ship it anywhere in United States.(Better pricing than Cpap and other online websites) I also bought #soclean2 to clean my cpap machine.Which is better than the wipes.

  • *****

    Exceptional pricing, compared to other big giants!!!Loved the 5% cash discount!!